Privacy Policy
Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.
Table of Contents
Introduction
Welcome to eGlobalDoctors. We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.
By accessing or using eGlobalDoctors, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
eGlobalDoctors is fully compliant with HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and other applicable healthcare data protection regulations.
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name, date of birth, gender, and contact information (email, phone number, address)
- Government-issued identification for verification purposes
- Payment information and billing details
- Emergency contact information
Medical Information
- Medical history, symptoms, and current health conditions
- Prescription and medication information
- Laboratory results and diagnostic reports
- Consultation notes and treatment plans
- Health insurance information
Technical Information
- IP address, browser type, and device information
- Usage data, including pages visited and features used
- Cookies and similar tracking technologies
- Video consultation recordings (with your consent)
How We Use Your Information
We use the collected information for the following purposes:
Provide Medical Services: To facilitate consultations between you and healthcare providers, maintain your medical records, and provide follow-up care.
Process Payments: To process transactions and send payment confirmations and receipts.
Communication: To send appointment reminders, prescription notifications, and important service updates.
Improve Services: To analyze usage patterns, improve platform functionality, and develop new features.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Security: To detect, prevent, and address fraud, security issues, and technical problems.
Information Sharing and Disclosure
We do not sell your personal or medical information. We may share your information only in the following circumstances:
Healthcare Providers
Your medical information is shared with the doctors and specialists you consult through our platform to provide you with medical care.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
With Your Consent
We may share information with third parties when you have given us explicit consent to do so.
Data Security
We implement industry-leading security measures to protect your information:
Encryption
End-to-end encryption for all data transmission and storage using AES-256 encryption standards.
Access Controls
Strict access controls and authentication measures to prevent unauthorized access.
Regular Audits
Regular security audits and vulnerability assessments by independent third parties.
Data Backup
Secure, encrypted backups stored in geographically distributed data centers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request a copy of your personal and medical information in a portable format.
Correction
You can request corrections to inaccurate or incomplete information.
Deletion
You can request deletion of your information, subject to legal and contractual obligations.
Restriction
You can request restriction of processing of your information in certain circumstances.
Objection
You can object to processing of your information for direct marketing purposes.
Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at privacy@eglobaldoctors.com
International Data Transfers
eGlobalDoctors operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Your explicit consent where required
- Compliance with Privacy Shield frameworks where applicable
All international transfers maintain the same level of protection as outlined in this Privacy Policy.
Children's Privacy
Our services are not directed to children under 13 years of age without parental consent. We do not knowingly collect personal information from children under 13 without verified parental consent.
For users between 13 and 18 years of age, we require parental or guardian consent before providing services. Parents and guardians have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection or use of their child's information
If you believe we have collected information from a child without appropriate consent, please contact us immediately at privacy@eglobaldoctors.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for significant changes
- Display a prominent notice on our platform
- Request your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Phone
+44 77 27 66 55 41Data Protection Officer
eGlobalDoctors Data Protection Officer
Email: dpo@eglobaldoctors.com
Your Privacy Matters
We are committed to protecting your privacy and handling your information with care. If you have any concerns about how your data is being handled, please don't hesitate to reach out to us.